Privacy & Personal Information Policy

At Fly Me Travels and Tours, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly.

1. Audience

This policy applies to all visitors to our website and customers, potential customers and customers or potential customers of our affiliates or partners ("you" and "your").

2. Purpose of this policy

This policy disclaims the personal information and privacy issues that affect you and any potential customers. It describes how we collect, store, use, and protect information that can be associated with you, your business, or a natural person and can be used to identify any of the above (“personal information”).

3. Acceptance of terms

You must accept all the terms of this policy when you visit our website or register for any of our services. If you do not agree with anything in this policy, then you may not register for and use any of the services. You may not access our website or use our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts. By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all its terms.

4. How we collect information

We may collect certain information during any of the following:

At registration;
Making use of our real-time reporting tools;
Making use of any reservation services;
Making use of any other goods or services offered by us;
During the booking process;
During any online session from your web browser;
From cookies we may send to your computer and from web beacons on our website to track how you use our website and to try and give you a personalised experience; and
Optional information that you provide when you upload or download content from our website or when you take advantage of promotions, respond to surveys, or register and subscribe for certain additional services.

Information We Collect
To provide the services to you, you will be asked to provide us with personal information voluntarily, such as;

Your name, surname, email address, phone number, postal address, postal code, passport details, and payment information when you use our services.
Company name, company registration number, and VAT number;
Your user ID and password;
Your social media details or related user accounts;
Collection from browser
- We automatically receive and record Internet usage information on our server logs from your browser, such as your Internet Protocol address (“IP address”), browsing habits, click patterns, version of software installed, system type, screen resolutions, color capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (“usage information”).
Collection of Cookies
- When you access our website, we may send one or more Cookies (small text files containing a string of alphanumeric characters) to your computer to collect certain usage information. We use session Cookies and persistent Cookies, which may be used by your browser on subsequent visits to our website. We use information gathered by Cookies to improve the website. Please note that some of our business partners (e.g. advertisers) use their own Cookies or widgets on our website. We have no access to or control over them. Information collected by any such Cookie or widget is governed by the privacy policy of the company that created it, and not by us. Cookies cannot contain malicious code such as viruses. All information is anonymous, and we do not use the collected information to create visitor profiles.

Refusing a Cookie may, in some cases, preclude you from using, or negatively impact, the display or function of our websites or certain areas or features of our websites.

5. How We Use Your Information

Your information is used to:

Process bookings and transactions
Provide customer support
Send booking confirmations and updates
Send you administrative messages and email updates regarding the website;
For marketing purposes;
For targeted content in certain specified instances directly or via third-party service providers; and
For business purposes to provide any services which may be deemed beneficial to you.
Remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
monitor website usage metrics such as total number of visitors and pages accessed; and
Track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.

6. Sharing of Information

We may share your information with airlines, payment processors, and service providers strictly to fulfil your travel arrangements.
We may transmit or transfer personal information outside Nigeria to a foreign country. Personal information may be stored on servers located outside Nigeria in a foreign country whose laws protecting personal information may not be as stringent as the laws in Nigeria.
Marketing purposes- We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
Employees- We may need to disclose personal information to our employees who require the personal information to do their jobs.

Law Enforcement- We may disclose personal information if required by a subpoena or court order; to comply with any law; to protect the safety of any individual or the public; and to prevent violation of our service terms.

7. Disclosure

We might disclose your information in the specific circumstances mentioned in this policy with the following:

An affiliate, in which case we will seek to require the affiliates to honour this privacy and personal information policy;
Our service providers under contract who help with parts of our business operations (including fraud prevention, bill collection, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit;
Credit bureaus to report account information, as permitted by law; and
Banking partners as required by credit card association rules for inclusion on their list of terminated merchants (if you utilise the services to receive payments and you meet their criteria).

8. Recording calls

We will monitor and record telephone calls that you make to our call centre, which is mandatory in order for us to provide services to you.

9. Messages and updates

We may send administrative messages and email updates to you regarding the website. In some cases, we may also send you primarily promotional messages. Data Protection

10. Cookies

Our website may use cookies to enhance user experience and analyze website traffic.

11. Your Rights

You have the right to access, correct, update or request deletion of your personal data, subject to legal obligations, by logging into your account.
You can turn off cookies in your browser, or
You can opt out of You can choose to opt out of promotional messages and marketing communications with us by clicking on the unsubscribe link in any marketing email that has been sent to you.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

13. Regulators

If you contact us regarding your experience with using any of our products, we may disclose your personal information as required by law or governmental audit.

14. Change of ownership

If we change ownership, or a merger with, acquisition by, or sale of assets to, another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request that we delete your personal information.

15. Updates to This Policy

We may update this Privacy Policy from time to time, and a notification of any changes will be placed in a prominent place on the website or by email. If you do not agree with the change, you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you, and you will be deemed to have accepted such terms.

16. Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorized access, loss, or misuse.
We endeavour to protect your information. In this regard, we use computer safeguards such as firewalls and data encryption to protect personal information, and we enforce physical access controls to our buildings and files. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities. Our hosting company host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders.

17. Limitation

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites accessed while you are logged into our website; (we may display targeted adverts and other relevant information based on personal information. In a completely automated process, computers process personal information and match it to adverts or related information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. If you click on a third party or affiliate, or an advertiser’s website, however, the advertiser can collect your personal information.
non-personal statistical information collected and compiled by us and information that you have provided voluntarily in an open, public environment or forum including (without limitation) any blog, social media account, chat room, community, classifieds or discussion board. Because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy.

18. Information Retention

We will only retain your personal information for as long as we determine is necessary to fulfil the purposes explicitly set out in this policy, unless retention of the record is required or authorised by law; or you have consented to the retention of the record.
During the period of retention, we will continue to abide by our obligations. Unless explicitly directed otherwise, your access to our website or use of our services is deemed consent to retaining records of the information outlined in this privacy and personal information policy.

Contact Us
For any privacy-related concerns, please contact us at: email address